Complaint Procedure
Complaints may come into our office from anyone. When a complaint is
received, it is answered by the inspector responsible for
the area in which the food service establishment is located or by one of our
secretarial staff.
If the information is taken by a secretary, that information is recorded
on a form and the inspector and supervisor are informed immediately of the
complaint. The information is put into the inspector's voice mail, then the
inspector is paged.
Once he or she has the information, the inspector may call the
complainant back to clarify the complaint.
The establishment is visited and the complaint is investigated. The identity
of the person making the complaint will not be revealed to the establishment.
The results of the complaint investigation are written down and the complainant is
called back with the findings of the investigation.
All complaints are taken seriously and investigated immediately, or as soon as
possible (usually within 24 hours). This is so that problems or potential problems
do not continue, and the exposure of the public to any food related problems is
strictly limited.
Foodborne Illness Investigations
Foodborne illness investigations are handled basically the same as a
complaint, although the usual source of information comes from the Johnson
County Health Department, Communicable Disease Coordinator. An example may be
a food service worker who has been diagnosed with a communicable disease, such as
salmonella.
The establishment is visited and the manager or owner is informed of the
problem. The employees are interviewed and informed of symptoms to notice. The
facility may be required to maintain an employee health form. This form is
required to be completed on a daily basis.
If any other employees become ill, the establishment owner or manager must
notify Public Health immediately and the employee is to seek medical aid. The
frequency of inspections during this time is increased and inspection results
are forwarded to Public Health.
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