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Johnson County, Kansas Environmental Department Protecting You and Your Environment |
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Complaint Procedures and Foodborne Illness Investigations
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Complaint ProcedureComplaints are made to the Environmental Department regarding food service establishments in Johnson County. JCED can only inspect and investigate establishments that serve and prepare food on site, such as restaurants, delis inside a grocery store, caterers, schools or convenience stores with food preparation. Complaints can be made by phone or email and can be anonymous if the complainant desires. Our policy dictates that the identity of the individual making the complaint will not be revealed to the establishment. JCED's Customer Service Representative will take the information from the complainant and notify the inspector and supervisor assigned to the establishment. An inspection will be completed within 48 hours, unless the complaint involves an illness in which case the inspection will be done the day it is received, or within 24 hours. The complainant will be notified regarding the result of the inspection. Foodborne illness may be the result of a complainant becoming ill from contaminated food or from an ill employee working at the establishment. Complaints are received from the public as well as from the Johnson County Health Department and local doctors and hospitals. If the complaint involves a situation in which two separate households report an illness, the Kansas Department of Health and Environment Epidemiologist will be notified, as well as the Johnson County Health Department (if not the source of the information). The foodborne illness complaint is inspected in the same manner as other complaints; however, when illness is reported employees are interviewed and questioned regarding illness. If an employee is found to be ill, the owner or manager must notify Public Health immediately and the employee is to seek medical aid. Depending on the type of illness, the employee may be allowed continue working at the establishment but not in a capacity that involves food production or serving the public. All complaints are taken seriously and investigated as soon as possible so that the potential problems do not continue and the exposure to the public is strictly limited. Complaints can be called into the Customer Service Representative at (913) 715-6915 or by email to JCED's Food Safety Program.
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